Support
Here when you need us.
One inbox, one small team. Write to us about anything in the app, and we will get back to you within two business days — usually faster.
Get in touch
For privacy, GDPR, or data-deletion requests specifically, use privacy@fitnessgrid.app. It reaches the same team but is logged separately so we meet the 30-day statutory deadline.
Common topics
What we can help with.
Account and billing
Sign-in trouble, subscription changes, receipts, and refund requests. If you subscribed on the web, manage your plan at fitnessgrid.app in Settings → Billing.
Bug reports
Send a short note describing what happened, what you expected, and roughly when. A screenshot helps. We triage same-day on weekdays.
Data export and deletion
Email us and we will export everything we hold on you in a machine-readable format, or delete your account along with the data attached to it. Either request is honoured within 30 days under the privacy policy.
Coach behaviour
If the coach gave you something wrong, off, or unsafe, tell us. The more context you include — which message, what skill was active, what you were trying to do — the faster we can reproduce and fix it.
FitnessGrid provides planning tools, not medical advice. The coach is not a substitute for a qualified clinician or coach when one is warranted. See the Terms for the full disclaimer.